What to Expect When You Receive Cremation Ashes

When a loved one passes away, tasks such as day to day chores and preparations for a memorial service can feel overwhelming. The call from a funeral home or crematorium informing you that your loved one’s ashes are ready to be picked up may add even more stress. What might it feel like during the drive to pick up the ashes and on the way home with the ashes on the seat beside you? In the midst of grief, this call might be experienced as alarming. It carries the weight of finality.

We’ve gathered information to help you anticipate circumstances and details that might arise when you pick up ashes of a loved one. Some common questions addressed in this planning guide are:

• Can I prepare emotionally to receive the ashes of my loved one?
• Are cremated ashes sealed in a bag?
• Are cremains fine or course? What color are ashes?
• Should I expect an odor from the ashes?
• Are cremation ashes heavy?
• Do I need to purchase a cremation urn?
• Other than transferring ashes in a cremation urn, what else can be done with them?

What will it feel like to pick up the ashes of a loved one?

When a person is ready to bring a loved one’s ashes into the home, unexpected emotions might arise. Keeping cremains at home can ignite conflicting feelings of both comfort and loss. It might help to prepare ahead of time by thinking about the call to pick up cremains, imagining the drive home with them and having a trusted friend or family member with you to carry them into the house.

It may also help to know that even professionals who deal with loss every day can be blindsided by the emotional task of picking up cremains.

“It was the call.” Ira Woods, president and founder of OneWorld Memorials remembers. “I wasn’t ready for it. I wasn’t expecting it. I was lost in my day — then bam!”

When the funeral home called to inform him that his wife’s ashes were ready to be picked up, Woods momentarily froze. “I felt devastated. It was at that moment when I had to accept it was final. Kris wasn’t away on a vacation; she was gone for good. The proof was that I had to pick up her cremains.”

Even though he knew the funeral home would call one day, the raw reality of receiving the phone call, driving to the funeral home, then being handed a box with the ashes touched a loss deeper than he had ever expected. Situations such as this can be difficult to prepare for.

Knowing a few details about the procedure of picking up cremains can make this task less frightening. Here are answers to some frequently posed questions about bringing your loved one’s ashes home:

Are cremated ashes sealed in a bag?

The first big question usually concerns how cremated ashes will be presented to you from a funeral home or crematorium. We have paraphrased the following information on the legal procedures for containing cremains from the International Cemetery, Cremation and Funeral Association (ICCFA) to help you prepare for picking up your loved one’s cremated ashes. This comes from Section 6 of the procedure manual developed for funeral homes and crematories, entitled “Packaging of Cremated Remains.”

• The entire amount of cremated remains will be placed into a “sealable container,” which must not be contaminated by anything other than the deceased’s remains unless an authorized agent (e.g. an authorized family member) has specified that some other object be included in the cremation process.
• A “sealable container” is defined as being anything that can be sealed to prevent leakage or contamination by foreign substances. A zipper-locked plastic bag is the most common container used.
• Maintaining proper identification, the sealed container and its contents will be placed inside a temporary container — often a cardboard box of sufficient size. You may discuss with your funeral director the possibility of providing a different container as an authorized agent of the deceased. If the box or provided container is larger than the sealed package of cremains, a filler may be added around the sealed container, such as shredded paper or cotton wadding. The lid or top of this container will then be securely closed.
• If there are cremains that do not fit inside the receptacle you have designated, the crematorium may return the remainder in a separate container. You may also give written permission for any excess cremains to be disposed of according to legally established practices by the crematory authority.
• Any temporary container used with the cremains should be placed inside a cardboard box with all seams taped closed to ensure the security and integrity of that container, then clearly marked with identifying information of the deceased person.

Are cremains fine or course? What color are ashes?

Many people expect human ashes to appear like campfire ashes, fine and fluffy. Rather, cremated human ashes resemble the coarseness of sand; they are not fine and light in texture like campfire ashes. Their color usually appears as gray, pasty-white or even dark gray.

Should I expect an odor from the ashes?

Most people who keep the ashes of a departed human or pet loved one at home say they detect no odor from the cremains. A few respondents indicated a very slight metallic odor or a very slight scent of incense. Your experience of keeping cremains at home may vary, depending on the type of container you choose.

Are cremation ashes heavy?

A box of adult human ashes can be surprisingly heavy. The weight is unlike what might be expected from a box of campfire ashes. Human cremation ashes include crushed bone, which makes them denser than ash from wood.

Sources in the funerary industry state that one pound of human or pet weight equals one cubic inch of cremated remains. If a person weighs 150 pounds, expect to receive about 150 cubic inches of ashes, which is about the same as 10.5 cups. Cremated remains generally weigh between three and seven pounds.

Do I need to purchase a cremation urn?

Choosing a cremation receptacle is a personal preference. If you have not selected a memorial urn for ashes in advance of a loved one’s cremation, the funeral home or crematorium usually returns the ashes in a plastic bag inside a cardboard box. Many families opt to purchase urns in advance. They may then have the funeral home transfer cremated ashes into display memorial urns, keepsake urns or cremation jewelry. Various urns for burial are also available, but the truth is that any urn can be buried. Keep in mind that a burial urn vault to protect the urn is recommended — especially for ceramic and glass urns that are more fragile.

We often hear from people that they feel consoled by keeping a loved one’s ashes close to the heart by wearing cremation jewelry that contains a portion of the cremains. Others prefer to have the ashes buried at a place away from home where they can visit at a time of their choosing. 

For families who need an urn urgently for a memorial service, a temporary urn can be purchased either through the funeral home or from an online cremation urn retailer. Furthermore, if you’re unable to make an immediate decision, a temporary urn can keep the ashes safe until you or your family are ready to select the perfect urn to pay tribute to the memory of your loved one.

Other than transferring ashes to a cremation urn, what else can be done with cremated ashes?

There are many options for the distribution of ashes or for settling on a final resting place for cremains. Here are a few ideas:

• Scatter ashes on land or at sea (check regulations for your vicinity)
• Place ashes in a memorial urn for human ashes or a mini urn for pet ashes
• Place the ashes in a burial urn to be interred in a cemetery plot
• Have the urn containing your loved one’s ashes placed in a columbarium, which is a structure comprised of niches designed specifically for cremation urns
• Encase a small portion of ashes in a necklace or bracelet that can be worn as a remembrance
• Fuse ashes into artwork, such as paintings, tattoos or glass cremation keepsakes.
• Arrange to have ashes placed in a coral reef
• Launch your loved one’s remains into space
• Keep the cremated ashes in a closet until you and your family can decide on other arrangements

Just as grief is an individual process, each person’s experience of receiving the cremated ashes of a loved one is unique. It’s hard to predict what your emotional response will be. Knowing some of the details and understanding the facts about cremation can contribute to a more sensible approach to this difficult step in the grieving process. Likewise, giving some thought to what to do with the ashes once you have them at home can help ease the shock and move you toward a more peaceful sense of closure.

cc: Jerry Haven